Tech Support should not be a pain

All my past experiences (only around 5 calls to various Tech Support departments in different companies) have been positive.  They've managed to solve my problem in a jiffy.  I've so far always given positive feedback.

Well, I just spent more than 2 hours on the phone with Tech Support in Singapore, trying to figure out why my new Magic Jack Plus wouldn't work by just plugging in into the internet router, just like the picture instructions said.  The patient man did his level best.  I gave him a glowing report.

But, he couldn't solve my problem!  Tech Support at Magic Jack sent me from 1 agent to the "top 10%" agent to try and solve my problem.  Between the 2 Tech Support agents, my Singapore officer was following the instructions carefully.  No success.  Round and round we went.  Still "error 2, check your internet connection".  Over and over again I dialled the same number.  Should have memorised it by now, but I didn't.

When I finally gave up, Magic Jack Tech Support sent me a picture diagram on how to wire up the system!  I did that all on my own!  It isn't the wiring!  It's something with the connection!  I gave up.  I'm using Magic Jack with the computer.  It works perfectly fine.

Tech Support shouldn't send me multiple instructions that I've done so many times and yet no success.  

I'm not a techie.  I depend a lot on Tech Support.  I may speak several languages, but computer language is foreign to me!  I don't know if I want to learn it.  I will continue to appreciate Tech Support.

Happy learning to all the techies out there.